Refund policy

All goods can be returned within 30 days of delivery.

To return your product, you should mail your product to:

Naglių g. 18C, Neringa, LT-93123, Lithuania

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If it turns out that the product is broken due to the fault of the manufacturer, Genuine Amber will replace it free of charge or refund the full price. In this case, Genuine Amber will also cover the return charges.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Make sure that the return packaging contains:

• The returned item must be unworn, unused, and in its original perfect condition
• Original packaging: box, certificates, brochures, or any other packaging material.

Contact us at info@amberup.online